When Bruce Temkins of Forrester Research says on his blog (http://experiencematters.wordpress.com) that 2010 will be a busy year for customer experience, he says it right. Strategy, technology, knowing and building relationship with your customers, restoring purpose in your brand, and the list goes on, are all part and parcel of the busyness marketers will experience [...]
Posts Tagged ‘customer marketing life cycle’
17 Dec
2010 will be a busy year of customer relationship building…for marketers
Posted by tweetiesblog in marketing, Online Marketing, Social Media. Tagged: customer engagement, Customer Experience, Customer Loyalty, customer marketing life cycle, Customer Service. Leave a Comment
23 Sep
Are You Capturing Your Customers’ Full Value?
Posted by tweetiesblog in marketing, Online Marketing, Social Media. Tagged: customer engagement, customer marketing life cycle, Customer Service, user engagement. 3 Comments
When customers buy from me, there I’ve proven that I’ve captured all the value (and revenue) to justify the time, energy and resource spent on my customers. Ain’t I capturing all the value there is? You might be capturing some value, but probably not all. With the rising usage of social media, do you have a marketing engagement strategy to [...]
